Self control tools available on our platform
Our responsible gambling framework centers on three core controls that you can activate at any time. These features work immediately once configured through your account settings or by contacting our support team.
| Tool | Description | How to activate |
|---|---|---|
| Deposit limits | Set daily, weekly, or monthly caps on how much you can fund your account. Once reached, the system blocks further deposits until the period resets. | Visit the Responsible Gambling section in your profile. Select your preferred time frame and amount limit. Changes take effect instantly. |
| Time limits | Restrict the hours you can log in and play each day. The platform automatically logs you out when your allocated time expires. | Contact support via live chat or email at support@miki.com. Specify your desired daily time window in hours. |
| Self exclusion | Temporarily or permanently disable your account access. During this period you cannot deposit, play, or receive promotional materials. | Email support@miki.com with your request. Specify exclusion duration (24 hours to permanent). Our team processes requests within 24 hours. |
Keep in mind that self exclusion periods longer than six months may trigger our dormant account policy. We recommend withdrawing any remaining balance before initiating long-term exclusions to avoid potential administrative fees.
Quick self assessment test
Ask yourself these questions honestly to evaluate your gambling habits. If you answer yes to several, consider using our control tools or seeking external support.
- Have you spent more money on gambling than you originally planned in the past month?
Think about whether your spending aligns with your entertainment budget or has crept beyond comfortable levels.
- Do you find yourself thinking about gambling when you are not playing?
Constant preoccupation with games or bets can signal a shift from casual entertainment to compulsive behavior.
- Have you tried to cut down or stop gambling but found it difficult?
Difficulty controlling the urge to play despite wanting to stop is a key warning sign.
- Do you chase losses by depositing more money to win back what you lost?
Attempting to recover losses often leads to larger deficits and emotional distress.
- Has gambling affected your personal relationships or work responsibilities?
When gaming interferes with daily life, it is time to reevaluate your approach.
- Do you feel irritable or anxious when you cannot gamble?
Withdrawal symptoms indicate a developing dependency that requires immediate attention.
How to self exclude from Miki Casino
Our self exclusion process puts you in charge of your access. We offer flexible options ranging from short cooling-off periods to permanent account closure.
First, decide on your preferred exclusion length. Cooling-off periods work well for brief breaks and can last from 24 hours up to 30 days. Longer exclusions extend from six months to permanent closure. Next, reach out to our customer support team through the 24/7 live chat or by emailing support@miki.com. Include your account details and clearly state your desired exclusion timeframe.
Our support agents will confirm your request within 24 hours and apply the block to your account. During the exclusion period you will not receive any promotional emails or bonuses from us. If you chose a temporary exclusion, your account will automatically reactivate once the period ends. For permanent exclusions, reactivation requires a manual review process and a 24-hour waiting period to ensure you are making a considered decision.
Important note regarding dormant accounts: Miki Casino defines accounts with no login activity for 6 to 12 months as dormant. Such accounts may be subject to administrative fees or balance forfeiture according to our Terms and Conditions. If you are using self exclusion tools, we strongly recommend withdrawing your entire balance first to protect your funds.
International support organizations
If you need professional help beyond what our platform provides, these independent organizations offer confidential support and resources for problem gambling.
- GamCare provides free information, advice, and support for anyone affected by problem gambling across multiple languages.
Their trained counselors understand the international online casino landscape and can help you develop a personalized recovery plan.
- Gambling Therapy offers global online support services including live chat, forums, and email support for gamblers and their families.
Their multilingual team specializes in helping players from different cultural backgrounds navigate gambling-related challenges.
- BeGambleAware supplies practical tools and educational resources to help you understand and manage your gambling behavior.
Their self-help modules cover everything from budgeting techniques to recognizing early warning signs.